Terms of Service

1. Account terms

1.1 You are responsible for maintaining the security of your account and sign-in methods. The Company is not liable for loss or damage from your failure to meet this obligation.

1.2 You are responsible for all activity that occurs under your account, including activity by members you invite to your organization.

1.3 You may not use the Service for any illegal purpose or in violation of laws in your jurisdiction.

1.4 You must provide a valid email address and any other information required to complete signup.

1.5 Accounts registered by bots or automated methods are not permitted.

2. Plans, credits and payment

2.1 Use of the Service is paid for with credits. Credits are consumed by usage, such as the time attendees spend in your webinar sessions and the AI generation behind narration, voice and answers. Current plans, included credits, credit pack prices and how usage converts to credits are published on our pricing page.

2.2 Monthly plans are billed in advance at the start of each billing month. Each plan includes an amount of credits, added to your balance at the start of the billing month. Included credits are valid for that billing month and do not roll over to the next.

2.3 You can buy pre-paid credits at any time, on a plan or without one. Pre-paid credits are charged in advance at purchase. Included plan credits are used before pre-paid credits. Pre-paid credits remain valid for 12 months from purchase while your account is open.

2.4 When your balance runs out, new webinar sessions cannot start until you buy credits or your plan renews. The Service shows your balance and warns you when it is running low.

2.5 Usage is measured by the Company's systems, and your balance and usage history are shown in the Service. The Company may change how usage converts to credits on 30 days' notice by email or in the Service. Such a change does not alter the number of credits already in your balance.

2.6 New accounts may receive free credits to try the Service. Free, promotional and goodwill credits apply on the terms and for the period stated when they are granted.

2.7 You can change or cancel your plan in your account settings. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing month.

2.8 Failure to pay an invoice will lock your account until payment is made.

2.9 All fees are exclusive of value added tax and any other applicable taxes, levies, or duties. You are responsible for all such amounts, other than taxes on the Company's income. Where the Company is required to collect a tax, it will be added to the invoice at the applicable rate.

2.10 Plan fees and credit purchases are non-refundable, and credits have no cash value, except where your account was charged incorrectly or you did not receive what you paid for. Contact support@webinaric.com and we will put it right.

2.11 Payment processing involves a third-party payment provider. Information you provide to that provider is subject to its terms.

3. Cancellation and termination

3.1 You are responsible for canceling your plan or closing your account through the account settings. Email requests are not considered cancellation.

3.2 When a plan is canceled it stays active until the end of the paid billing month, with no prorated refund. Your remaining pre-paid credits stay usable until they expire, as long as your account is open.

3.3 Closing your account forfeits any remaining credits. You can export your data while your account is open and for 30 days after it is closed. We then delete it from our production systems within 30 days, and from routine encrypted backups within 90 days of the end of that export period. Deletion cannot be undone. Personal data is handled as set out in our Privacy Policy.

3.4 The Company may suspend or terminate an account (a) for breach of these Terms, (b) for non-payment, (c) where use threatens the security, integrity, or availability of the Service or of other customers, or (d) where required by law. The Company may otherwise terminate an account on 30 days' written notice, refunding any prepaid plan fees for the unused remainder of the billing month and any unused purchased credits.

4. Changes to the service and prices

4.1 The Company may modify the Service from time to time. The Company will not materially reduce the core functionality of the Service during a period for which you have prepaid. Where the Company intends to discontinue the Service, it will give at least 90 days' notice by email and on the site.

4.2 Changes to plan prices, included credits or credit pack prices take effect after 30 days' notice, posted on the site or in the Service. Plan price changes apply from your first billing month after the notice period.

4.3 The Company is not liable to you or any third party for modifications, price changes, or service discontinuation made in line with these Terms.

5. Content and intellectual property

5.1 You retain ownership of content you upload to or create in the Service, such as slides, speaker notes, knowledge bases, videos and presenter settings.

5.2 You warrant that you have the rights needed to upload and use such content, and that doing so does not violate applicable law, copyright, trademarks, or third-party rights.

5.3 You grant the Company the rights needed to host, process and present your content to your attendees, solely to provide the Service. The Company claims no other intellectual property rights over material you provide.

5.4 The Company may remove content that violates these terms.

5.5 The look, feel, and code of the Service are copyright Tailjoy AB. You may not duplicate or reuse any part without written permission.

6. AI presenter and your attendees

6.1 The Service uses AI models to narrate your slides and to answer attendee questions from the material you provide. AI output can be inaccurate or incomplete. You are responsible for your material, for how you configure the presenter, and for reviewing what it says on your behalf. The Company does not warrant that answers will be correct, complete or suitable for any purpose.

6.2 You may not present the AI presenter as a human, or use a voice, name or likeness of a real person without their consent.

6.3 For personal data about your attendees (such as registrations, questions and engagement), you are the controller and the Company processes it on your behalf. You are responsible for having a lawful basis for that processing, for informing attendees in your own privacy notice, and for obtaining any consent needed for tracking tags you add to your webinar pages. Separately, the Company counts visits to your webinar lobby pages for its own purposes, to operate and improve the Service, as anonymous statistics without cookies or other browser storage, as described in the Privacy Policy.

6.4 The Company does not create, review or endorse the webinars run on the Service. You are solely responsible for your webinars, including their slides, narration, offers, links and any claims made in them. The Company is not responsible for the content of any customer's webinar.

6.5 The Company is not responsible for output generated by AI models in your webinars, including answers given to attendees about pricing, product capabilities, terms or commitments. Such output is not a statement by the Company and does not bind it. As between you and the Company, you are responsible towards your attendees for what the presenter says on your behalf.

6.6 You will indemnify the Company against third-party claims arising from your content, your webinars, or presenter output based on your material or configuration, except to the extent caused by the Company's breach of these Terms.

7. Acceptable use

7.1 You may not resell the Service or provide it to a third party as a hosted or managed service without the Company's prior written consent. Agencies may run webinars for their own clients.

7.2 You may not use the Service to send spam, to mislead or defraud attendees, to distribute unlawful or harmful content, or to attempt to make the presenter produce such content.

7.3 You may not run load or performance testing against the Service, or automate use of it in ways that bypass metering, without the Company's prior written consent.

8. General conditions

8.1 The Service is provided for business use. By using it you confirm that you are acting for a business or professional purpose and are authorized to bind the organization you represent.

8.2 The Service is provided "as is" and "as available". Use is at your own risk.

8.3 Technical support is provided primarily via email.

8.4 You may not modify, adapt, or hack the Service, or reverse-engineer any part of it.

8.5 Unauthorized security testing is not permitted. If you discover a vulnerability, report it to support@webinaric.com.

8.6 The Company is not liable for indirect, incidental, special, or consequential damages, including loss of profits, leads or data, arising from use or inability to use the Service. The Company's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, will not exceed the greater of (a) the fees you paid in the 12 months before the event giving rise to the liability, and (b) EUR 100. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under Swedish law.

8.7 The Company's failure to enforce any provision is not a waiver of that right. Subject to the precedence rule at the top of these Terms, these Terms constitute the entire agreement between you and the Company for use of the Service.

8.8 Continued use of the Service after changes to these Terms constitutes acceptance of the new Terms.

8.9 Questions: support@webinaric.com.

9. Governing law

These Terms are governed by the laws of Sweden. Disputes that cannot be resolved amicably will be settled in a Swedish court of general jurisdiction, with the Stockholm District Court as the court of first instance.