Inbox

The presenter only answers from your material. When a question isn't covered, it says so and offers to follow up by email. Those questions, and questions attendees ask to have followed up, land in the Inbox once their session has ended. The Inbox is where you close the loop: answer the person, and teach the presenter so it can answer next time.

The Inbox item in the sidebar shows the number of open questions.

Find a question

Filter by Open, Answered, Dismissed or All, and by webinar. Each question shows who asked it, when, and in which webinar. A mail icon means the person left an email. Follow-up requested marks questions where they asked for a follow-up.

The detail view shows what the presenter said at the time, the slide it was asked on, and links to the webinar and the session.

Answer a question

1. Write your answer, or click Suggest answer to let AI draft one from the webinar's slides and knowledge bases. A note says whether the material covered the question. Fill in any [placeholders] before sending.
2. Leave Send as email to … on to email the person. The email starts from the Answer email template in Settings → Emails. You can edit the subject and body, and replies go to your email address. It is greyed out when no email was captured.
3. Optionally tick Add to knowledge base, pick a knowledge base, and edit the FAQ question and FAQ answer into a standalone answer the presenter can reuse.
4. Click Send & save (or Save answer without email).

The question moves to Answered. To close a question without answering, click Dismiss. Reopen brings an answered or dismissed question back.

Answer emails reach people even if they unsubscribed from automated emails. See Emails to attendees.

Related

• The webinar's Q&A tab lists every question asked in its sessions, answered or not.
• The Questions answered KPI on the Overview shows how many questions wait in your Inbox.