Lobby and lead capture

The public lobby is the page you share. It shows the webinar, asks for a name and email, and starts a session.

On this page

Every published webinar has a public lobby. It's the link you put in ads, emails, posts and invitations. Visitors see what the webinar is about, enter their name (and email, if you ask for it) and join. Each visitor who joins gets their own session, unless you use scheduled sessions.

Copy the lobby link

Open the webinar and click Copy link in the webinar header. The button is disabled until you publish the webinar. To see the lobby as a visitor would, open Open session → Public lobby.

The lobby always shows the latest published version. Add utm_* parameters to the link to see which campaign brought each visitor. See Campaign tracking.

What the lobby shows

The first slide as a cover image, the webinar title and description.
The length, as "about 12 min + Q&A", based on the scripts.
A Your name field, and an Email field depending on lead capture.
An Access code field when the webinar has an access code.
With scheduled times on, a picker with Start now (if on) and the upcoming times.
A short notice that says what you will email them, based on your emails to attendees.

The title and description come from Settings → General in the webinar.

Lead capture

In the webinar's Settings, under Lobby & leads, choose what the lobby asks for:

Option	What happens
Name only	Fastest to join. No leads are collected.
Ask for email (optional)	Visitors can skip the email.
Require email	Every participant shows up under Leads.
Require a verified email	The lobby emails a personal join link instead of starting the webinar, and visitors join from the link. Every lead has a working address.

New webinars start with Require email. Registering for a scheduled time always needs an email, whatever you choose here, because the join link and reminders go there.

Follow-up emails only go to people who gave an email, so they are never sent with Name only.

Verified emails

With Require a verified email, the visitor fills in the form and clicks Email me the join link. The lobby then says "Check your inbox", shows the address the link went to and lets them resend it or change the address. The link is personal and can be used again: each click starts the webinar from the beginning.

Visitors show up under Leads as soon as they ask for the link. The first time they use it, the lead gets a Verified badge. People who join from a scheduled session's email are verified the same way. Nothing runs, and no credits are used, until someone clicks the link.

When someone shares the lobby link on LinkedIn, Slack or similar, the link unfurls with a generated preview card. It shows the first slide next to the title, the description and the length. It is created from the latest published version, and each new publish gets a fresh image. There is nothing to upload.

When the lobby doesn't let people in